Privacy & Security

Customer Data Retention Policy

Privacy regulations provide guidelines on how to deal with personal data. It's good practice to delete this data when a customer hasn't interacted with your systems for some time. Customers are automatically deleted from Prepr after 90 days of inactivity. You can send a SignUp event to make sure that customers who've signed up to your web app will not be deleted.

GDPR

To comply with the General Data Protection Regulation (GDPR) laws passed by the European Union that go into effect beginning May 25, 2018. A sub-processor is a third-party company Prepr uses to process customer-related data. We’ve included the name of these companies, how we use them to process data, and links to their resources on customer privacy and security.

Right to access

The GDPR gives individuals the right to request a copy of any of their personal data that are being processed, as well as other relevant information. Prepr offers you the possibility to export a customer. Go to 'Customer' and select the right customer. Click 'GDPR export' in order to download a Json with the full customer. This includes:

• Personal details
• Full address
• Email address
• Events (such as like, view, bookmarked)
• Tags

Right to erasure

This right is also known as the ‘right to be forgotten’. Individuals have the right to have their data erased. This can be easily done in the Prepr interface. Just search this customer under 'Customer' and click 'Delete'. All this customer data will be erased, immediately at the moment, you click on the confirmation button.